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FAQ’s - Accountri

FAQ

Accountri helps businesses get more done with one simple tool, Empowering an organization

1. What do you mean by a user in the Accountri platform?
A user is a resource (employee) added in the system with or without the login access.
2. What are the features that are included in the plan?
The Basic plan is free with limited features and modlues, but the Pro plan includes all features anyhow credits for email campaigns should be purchased additionally if required. Check out the Plan Details.
3. Can I have a free trial before purchasing your software?
Yes, the Pro plan comes with a 30-Day free trial.
4. Do you have a free version of your software?
Yes, you can always go with the Basic plan which is free for lifetime. The basic plan is designed for individuals and seed level startups.
5. Do I need to provide my credit card details to have a free trial?
No, you need not provide any credit card details to have a free trial.
6. How many users can be added to the maximum on Accountri?
There is no limit to the users you can add to your account. However, you can contact us in the case of bulk user requirements.
7. Can I purchase a single feature from Accountri?
No, the package includes all features in it. However, a super admin user in your account can enable or disable a feature according to the user's work role.
8. Will you provide customized software?
We may not do customized software but, we will do our best to accommodate your needs into the software. That means we might add an additional feature based on your request at free of cost.
9. Is my data safe on Accountri? How can I be assured of data security?
Your data is safe with 128-bit encryption and a 99.9% uptime guarantee.View More
10. Can I cancel my subscription and get a refund?
Yes, we back up your purchase with Pro-rated basis free cancellation & no questions asked policy.
11. What are the payment methods that are accepted?
We accept all Credit Card, Debit Card & Net Banking methods for payment.
12. Do you include tax in the prices listed on the website?
All the subscription charges displayed on the website are inclusive of taxes.
13. How can I add a user to the Accountri dashboard?
You can add a user by adding an employee from the "Manage Resources" section on your dashboard.
14. What kind of support does Accountri offer after purchase?
We have a dedicated support team to help you with queries and technical support. Please feel free to call us from 10 AM to 6 PM on working days and email us 24*7.
15. Can I upgrade the plan, if I was in a Basic plan?
Yes, you can always upgrade your account from a Basic (Free) plan to a Pro plan. In order to upgrade, Renew & Buy Users from the dashboard you can go to Settings>System Administration>Plan Details.
16. Do you provide training on software usage?
Yes, we do. We would be more than happy to provide a demo & personalized training session.

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